Find answers to your questions with Winz io Help Center

Winz online casino has it all: amazing games, impeccable promotions and bonuses and an exclusive VIP program! We’re full of features that help make your casino gambling experience one-of-a-kind. To further ensure that you have a smooth time with us, at Winz, we have a comprehensive help centre that can support you with inquiries, questions, and concerns. 

Winz.io Registration

How to create an account in Winz.io Casino?

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  1. Visit the Winz Casino homepage to start the Winz Casino register process.
  2. Find the green 'Sign Up' button in the top right corner.
  3. Enter your email address and secure password. If you have a Winz casino signup code, include it.
  4. Tick the terms and conditions and the age requirement.
  5. Click the 'Sign Up Now' button to complete your account creation.
  6. The next time you want to access your account, use the Winz casino login option.

How do you verify email?

Undergo the login process to access your Winz.io account, and once you access it, you’ll be asked to check your Winz casino registered email for a message. This should contain a verification link that you need to click. Once done, you’ll have a verified Winz.io account.

How do you authenticate your Winz Account?

Winz can further secure your account by using extra authentication. To do so, log into your account and go to the profile section. 

You’ll find a security tab, which you’ll need to click on to see our Two-Factor Authentication (2FA) option. To continue scanning the 2FA QR code, you need an existing authentication app like Google Authenticator or Authy.

How to recover an account?

When you forget your password or have Winz io cannot log in issues, you can recover it through the ‘Forgot My Password’ button under the casino login page. If you can’t recall the email address associated with your account, contact our support team.

Winz.io bonus & no deposit bonus

How to get a Winz Casino bonus?

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Getting a Winz casino bonus will depend on the bonus type. Some will ask you to opt-in through the promotion page, while others may require you to make a Winz casino deposit first.

So, it’s best to check the Winz bonus conditions so that you know what to expect, such as minimum wagers and the duration.

What is the Winz Casino welcome bonus?

Winz Casino offers three Winz.io Welcome Bonuses: WOW Bonus, Live Games Welcome Bonus, and Sports Betting Welcome Bonus.

WOW Bonus

Join Winz Casino and claim your welcome bonus boost! Use code 'WOW' with your first deposit to spin the Wheel of Winz and unlock:

  • Golden Spin: Win up to €5,000 for a minimum deposit of €100
  • Silver Spin: Win up to €2,000 for a minimum deposit of €50
  • Bronze Spin: Win up to €1,000 for a minimum deposit of €20.

Live Games Welcome Bonus

Enjoy live dealer experience with our exclusive Live Games Welcome bonus. Make one of your first three deposits using the bonus code 'LIVE' and receive 10% daily cashback for 14 days.

Sports Betting Welcome Bonus

Make the Winz casino experience more engaging with our exclusive sports betting welcome package. Use code ‘SPORTS’ on your first deposit to enjoy a 100% Deposit Bonus Up to €460 and a €18 Risk-Free Bet.

How do you claim the Winz casino welcome bonus?

To claim your bonuses, create an account at Winz Casino and enter the bonus code with your initial deposit. Note that our bonuses mostly have terms like wagering requirements, so always check the T&Cs before accepting them.

How does Winz.io Casino's no deposit work?

We don’t offer Winz.io no-deposit bonuses. Visit our promotions page regularly to discover all our other bonuses and claim other perks.

What is Winz Casino cashback?

A casino cashback bonus is a promo that returns a portion of your losses. You can claim our Winz Casino cashback only once using the code LIVE when making one of your first three deposits to your Winz.io account.

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How does Winz Casino deposit work?

We want to give you the freedom to pay how you want, so we offer various deposit options.

Deposit funds by logging into your account and clicking the green ‘Deposit’ button. From there, simply enter your deposit amount and click deposit. With the Winz casino deposit steps done, all that’s left is to complete the transaction with your preferred payment method and wait for your credits to appear in your wallet.

Supported payment methods

Fiat currencies

We’ve got a lot of fiat currencies that you can choose from. 

Australian Dollar (AUD)
Canadian Dollar (CAD)
Euro (EUR)
Indian Rupee (INR)
Japanese yen (JPY)
Brazilian Real (BRL)
New Zealand Dollar (NZD)
Norwegian Krone (NOK)
Russian Ruble (RUB)
US Dollar (USD).

You can use Visa, Mastercard, Maestro, Neteller and more to deposit fiat currencies.

Crypto tokens

As a proud crypto casino, we have Bitcoin casino payment methods. Our supported cryptos are:

Binance Coin (BNB)
Bitcoin (BTC)
Bitcoin Cash (BCH)
Cardano (ADA)
Dogecoin (DOGE)
Ethereum (ETH)
Litecoin (LTC)
Ripple (XRP)
Tether (USDT)
TRON (TRX)
USD Coin (USDC).
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What is the minimum deposit limit?

After learning all the deposit methods and supported currencies, let’s determine the limits of our fast casino payout processes.

Here’s a comprehensive list of the Winz minimum deposit and maximum deposit limits you can make for our different payment methods:

Fiat currency withdrawal limits:

TypeMinimum depositMaximum deposit
Visa20 EUR20 EUR/4,000 EUR
Maestro20 EUR20 EUR/4,000 EUR
Paysafe card20 EUR20 EUR/4,000 EUR
SIRUMobile5 EUR5 EUR/15 EUR
Neosurf20 EUR20 EUR/4,000 EUR
Mastercard20 EUR20 EUR/4,000 EUR
Neteller20 EUR20 EUR/4,000 EUR
Skrill20 EUR20 EUR/4,000 EUR
Rapid by Skrill20 EUR20 EUR/4,000 EUR
iWallet20 EUR20 EUR/4,000 EUR
Debit30 CAD30 CAD/6,000 CAD
InstadebitN/AN/A
Interac50 CAD50 CAD/6,000 CAD
MuchBetter20 EUR20 EUR/4,000 EUR
MiFINITY20 EUR20 EUR/1,000 EUR
ecoPayz20 EUR20 EUR/4,000 EUR
Virtual credit cardN/AN/A
Bank transfersN/AN/A

Crypto deposit limits:

TypeMinimum depositMaximum deposit
Binance Coin0.01 BNBno limit
Bitcoin0.0001 BTCno limit
Bitcoin Cash0.01 BNBno limit
Cardano20 ADAno limit
Dogecoin1 DOGno limit
Ethereum 0.01 ETHno limit
Litecoin 0.01 LTCno limit
Ripple50 XRPno limit
Tether20 USDTno limit
TRON 300 TRXno limit
USD Coin 20 USDCno limit
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What is the maximum withdrawal limit?

Let’s move on to the minimum and maximum withdrawal limits of our Winz Casino fast payouts methods. 

Read the Winz casino withdrawal limit table below:

Fiat withdrawal limits:

TypeMinimum withdrawalMaximum withdrawal
VisaN/AN/A
MaestroN/AN/A
Paysafe cardN/AN/A
SIRUMobileN/AN/A
NeosurfN/AN/A
Mastercard20 EUR4,000 EUR
Neteller20 EUR4,000 EUR
Skrill20 EUR4,000 EUR
Rapid by Skrill20 EUR4,000 EUR
iWallet20 EUR4,000 EUR
Debit30 CAD6,000 CAD
Instadebit30 CAD6,000 CAD
Interac30 CAD6,000 CAD
MuchBetter20 EUR4,000 EUR
MiFINITY20 EUR1,000 EUR
ecoPayz20 EUR4,000 EUR

Winz casino withdrawal limit:

TypeMinimum withdrawalMaximum withdrawal
Binance Coin0.02 BNB24 BNB
Bitcoin 0.001 BTC1 BTC
Bitcoin Cash0.05 BCH20 BCH
Cardano9 ADA460,000 ADA
Dogecoin100 DOG100,000 DOG
Ethereum 0.01 ETH10 ETH
Litecoin 0.2 LTC100 LTC
Ripple0.001 XRP5,000 XRP
Tether 20 USDT10,000 USDT
TRON15 TRX148,000 TRX
USD Coin 20 USDC10,000 USDC

Can I use a credit card to make a deposit?

Alongside Bitcoin casino payment methods, we also offer credit card transaction options. Popular examples of supported credit cards at Winz are MasterCard and Visa.

Are bank transfers available?

Yes, Winz Casino bank transfers are available, which is great for those looking for payment security and reliability. 

Online crypto casino

What are the advantages of using crypto to play at Winz?

Playing at Winz.io crypto casino offers several advantages, including enhanced security, anonymous betting, and faster payments.

High-levels of security

Crypto payments utilise blockchain technology, where transaction data is stored in encrypted blocks distributed across a vast network of computers. This decentralised structure makes altering information extremely difficult.

Anonymous betting

The blockchain is a public ledger where information is readily available but not directly connected to individuals. This ensures that your online transfers cannot be traced.

Faster transactions

Fast casino payouts are possible, as they don’t rely on third parties for processing and documentation. So, crypto transactions can be completed in seconds to minutes.

How can I deposit using crypto?

Start adding crypto funds to your account! Follow the steps below to begin the Winz.io crypto deposit method.

Log into your account and click the green ‘Deposit’ button.
On the deposit page, choose your preferred crypto from the available options.
Enter the amount you want to deposit.
Double-check the amount and ensure it falls within Winz’s minimum and maximum limits.

How do you withdraw using crypto?

Let’s examine how you go through the Winz.io crypto withdrawal process and get your well-earned Winz casino rewards. See the steps below:

Navigate to your Winz profile and locate the withdrawal button.
Select your preferred currency, and enter your wallet address.
Enter your withdrawal amount.
Make sure you’ve reviewed the limits and double-check your withdrawal amount.
Click the green 'Withdraw' button to confirm the transaction.
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What are the best crypto casino games to play at Winz.io?

With your preferred crypto, you can play Winz Casino's most popular games, including slots, crash, and table games. These crypto casino games have great graphics, fun storylines, and big prizes.

Winz Club & VIP players only

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What is Winz VIP Club?

Enjoy VIP casino experiences and perks with Winz’s Club. The Winz VIP Club is an exclusive club for dedicated players. When you become a member of the Winz.io casino VIP program, you'll enjoy:

  • Access to higher betting limit tables
  • Faster transaction processing times
  • Dedicated Bitcoin casino customer support.

How can I join the Winz Casino VIP Club?

Becoming a Winz VIP club member is simple! First, make a minimum deposit of €2,300 using the code ‘VIP’ to unlock a generous 20% unlimited cashback bonus valid for the following two Mondays. 

After that, our team will closely monitor your gaming activity and see if you can join the ranks of other high-rolling punters in the Winz.io casino VIP program. Consistently play and bet big to increase your chances of getting a VIP club player casino invitation. 

What are the benefits of joining the VIP Club at Winz?

Winz’s VIP Club holds a lot of rewarding benefits when you join us as a VIP:

  • Tailored rewards: Enjoy VIP personalised casino rewards and promotions that match your play style.
  • Enhanced wagering limits: Get exclusive access to higher-limit games
  • Swift withdrawals: When you withdraw your Winz casino payouts, the processing times are quick!
  • Dedicated account manager: Have your own account manager who helps with any inquiries you have.
  • Game-changing bonuses: Get rakebacks and cashbacks, helping you maximise wins or minimise the impact of losses.

WinzUp Loyalty

Winz Casino is proud to offer the WinzUp Loyalty Club, a rewarding program that helps us reward our most dedicated players. The system features four tiers: Bronze, Silver, Gold, and Diamond. Each level unlocks more exciting benefits as you reach specific milestones within the casino.

Winz.io Casino game providers

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What are the game providers available at Winz.io?

Our Winz Casino reputable games, like Winz's best crypto slots, keep players coming back. Explore our list of Winz Casino game software and the exciting games you can play here.

Some of our trusted game providers are

  • Betsoft
  • Amusnet
  • Elk
  • Endorphina
  • Merkur
  • Red Tiger
  • Netent
  • Evolution
  • Ezugi
  • Playson
  • Kalamba
  • Nolimit City
  • Play’n GO
  • Playtech
  • Pragmatic Play
  • Relax Gaming
  • Fourleaf Gaming
  • Boomerang Studios
  • Reflex Gaming
  • Yggdrasil
  • and more.

What games can I play at Winz.io?

We’ve got a section dedicated to Winz casino's most popular games, a vast Winz best crypto slots section, live dealer casino games and crash games. In addition, baccarat, roulette and blackjack are popular table games we’ve included for you!

What are the top Live casino game developers at Winz.io Casino?

The top Winz casino game software developers for Live Casino games include Evolution and Pragmatic Play. Other casino software developers in the category are Ezugi, Goldenrace and Winfinity.

What are Provably Fair Games developers in online casinos?

At Winz Casino, we prioritise transparency and fairness in all our games. This commitment extends to our selection of Provably Fair games, which utilise innovative technology to ensure verifiable randomness in outcomes.

Some well-known developers who offer provably fair games (among many others) are Quickfire (Microgaming), Playtech, Betsoft and Spribe.

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Winz Casino KYC

What are the KYC requirements for registering at Winz?

We comply with regulatory requirements and may request certain Winz casino verification documents. The Know Your Customer (KYC) program helps keep the platform safe and allows us to get to know you better as a member. Turn your crypto casino without KYC experience into one with KYC with Winz!

We may ask any of the following:

A government-issued ID (driver's license, passport, or national ID card).
Your proof of address (utility bill)
Payment method verification (copy of the debit/credit card).
Liveness (take a short video or selfie).

How long does the verification process take?

We prioritise the efficiency of our Winz casino verification process to turn crypto casino without KYC accounts into full-fledged members. After you submit your verification documents, our team will initiate the review process.

In most cases, verification is completed within a week. However, there can be periods when many requests are made, meaning you may have to wait longer.

How can I protect my online accounts?

Winz Casino offers advanced features to ensure the security of the player’s account and the privacy of transactions, ensuring a convenient and secure gaming experience. These include 2FA, our KYC program, and active transaction monitoring.

Two-factor authentication (2FA): Adds an extra layer of protection by requiring a verification code during Winz casino login or transfers.
Know-Your-Customer (KYC) program: Help us verify your identity, prevent fraud, and protect your account.
Ant- Money Laundering (AML) regulations: Prevent suspicious activities, protecting the platform from illegal activity.

When is the KYC procedure activated?

You can undergo the KYC procedure once you have created and verified your account. Mandatory KYC verification activation is needed from every player when their withdrawals go over 2,000 EUR or 7 BTC or any other equivalent in fiat and cryptocurrencies.

How will my personal information be protected during the KYC process?

Our platform takes data protection seriously. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal or financial information. This ensures confidentiality and security during the KYC process and that no other party can see your details.

Winz.io Support

Exceptional customer service is part of our commitment to giving you the best Winz io experience. To do this, we use multiple Winz casino customer support channels, have knowledgeable support staff and take an understanding approach.

Live Chat: For immediate support from our casino staff on your Winz casino experience
Email Support: For more detailed inquiries on concerns like transactions and account troubleshooting
FAQs and Contact Form: For quick questions or more information on anything you need to know.